Refund Policy

For the MVP self-service flow, unused paid credits from a purchase may be requested for refund within 7 days after payment completion. The refundable amount is calculated proportionally from the credits from that specific purchase that remain unused.

Free trial credits have no cash value and are not refundable.

One credit is treated as used when a new AI-Saurus generation job actually starts. Up to three included automatic representative-image regenerations in that same job do not consume additional credits.

The detail-page body is generated once and cannot be regenerated. A result released with a quality warning after the included automatic representative-image retry budget is still a delivered generation and the credit remains used.

If AI-Saurus classifies a service-side technical failure and cannot provide a usable deliverable, the credit consumed for that job is automatically restored. Re-running result storage or downloading existing results does not consume another credit.

If the service is not provided, materially differs from what was promised, or applicable law gives you additional withdrawal, cancellation, or refund rights, those mandatory rights are not limited by the 7-day self-service rule above. Contact support so the issue can be reviewed under the applicable law.

When a refund request is created, the refundable unused credits are placed on hold and cannot be spent while the refund is pending. Refunds are sent back through the original payment method using the payment provider.

Paddle may place live refund requests in a pending-approval state before approval. Once approved, the payment method or bank may require additional processing time. If applicable law requires a shorter operator refund deadline, that mandatory deadline takes priority.

If the payment provider does not accept the refund request or rejects it, AI-Saurus restores the held unused credits so they can be used again. This does not affect any separate statutory dispute rights.

Support: andy8010@naver.com